You have a 30-day right of return.

1. Go to our return portal (You will find the link further down in the text). For this, you must use your order number and the e-mail used for the purchase.

2. On the return portal, you choose which pieces of jewelry you want to return, as well as the reason. (NOTE! Complaints must not be sent back via the return portal). You then buy a return label for 5 EUR. After the purchase, you will be able to collect your return label as a QR code that you simply have to show at the post office. You can also choose to print a label and attach it to the package.

3. When the jewelry is packed, you send the return package to us.

4. Once we have received the package, we will process your return as soon as possible. Often on the day or the day after if we receive it on a weekday. The money is always returned to the card that was used for the purchase.

General information about returns
The jewelry must always be returned in the same condition as when received, in the original jewelry box and without it having been taken in use. We do not return money for purchased used gift boxes and greeting cards. We only exchange items for which an order number can be presented for purchase and the cancellation period has not been exceeded. This also applies if you have received the jewelry as a gift. The order number was sent to the email used at the time of purchase. We do not accept return packages sent for collection at delivery points or parcel shops. The return package must always be sent directly to our address via our return portal. It is not possible to return in our showroom. If you bought your jewelry with a club deal, which triggered a free gift etc., always contact our customer service before sending a return.

Return portal
Register your return at our return portal here.

We do not offer exchanges. If you want other jewelry, you must follow the return procedure 'I want to return my order' and get a refund. You can then make a new purchase.

If you experience errors, deficiencies or other problems with your jewelry or shipping, please contact us immediately. Then we find the best solution as quickly as possible.

The process for complaints is:
1. Send an email to reklamation@grundled.dk
2. Write in the subject field: Complaint + your "order number"
3. Describe the error and attach pictures for documentation

NOTE! It is important that you note your order number so that we can find your exact order. You will find the order number in your order confirmation which you received by e-mail upon purchase. If you have received the jewelry as a gift, you must get hold of the giver, who can provide an e-mail and order number.

Our delivery time is 2-7 working days. Often the parcels are already there the next day if you order a weekday before 1pm.

Delivery time
· Delivery to private: 1–3 working days
· Delivery to business: 1–3 working days
· We deliver with PostNord
· We deliver Monday to Saturday
· We ship Monday to Friday at 2:00 p.m.

It is not possible to buy jewelry in our showroom, but you can order online on the way up the stairs and pick up right after if you provide your order number ;) You can read more about our showroom and the opening hours here.