1. Send an e-mail to firstname.lastname@example.org and in the subject-field write: Return…, and in the e-mail state that you want to return your jewelry and make sure to include your phone-number, the sum that needs to be refunded and your bank-account information for the transfer. Also attach your order-confirmation/receipt.
2. You then send your jewelry carefully sealed to Jewelry by Grundled, Vestergade 4, 2. floor, DK-8000 Aarhus C, Denmark. The package must be send directly to this address with GLS or PostNord. The Package can not be shipped with Cash on Delivery, or for collection at a Parcel-shop with E.G. DAO. We recommend that you send the parcel with tracking as we need to receive the returned order before we can refund money to you. The jewelry must not have been in use, and the jewelry box like the jewelry must be in its original condition. The sender pays for shipping costs.
3. Upon receiving the jewelry, and having checked that they are in the proper condition, we will refund the amount to the account that you provided in the e-mail. (The refund transfer occurs within 3-4 working days after we receive the jewelry).
If you have any further questions, please contact us.